Clinic Returns Policy

RETURNS

All Sales Final. We will inquire to the shipping company for product return or exchange if they are defective, damaged, or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us within 48 hours of recieving your order with details of the products and defect/damage.

Seasonal items are not eligible for exchange.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

All Veterinary Prescription Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Earl Grey Veterinary Clinic at (306) 939-2264 or myegvets@sasktel.net.